Here are the answers to the most commonly asked questions we receive. If your question is not answered in these FAQs, please contact us – we’ll be happy to help you further!
Click on each question to read the answer.
[showhide type=”post1″ more_text=”I want to sell Delicate Elegance and My Boy products – how can I get started?” less_text=”I want to sell Delicate Elegance and My Boy products – how can I get started?” hidden=”yes”]
If you’d like to join our international family of Delicate Elegance resellers, and stock our christening and baptism wear in your store, please go to our Become a trade customer page for more information.
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[showhide type=”post2″ more_text=”I’m not based in Australia – can I sell your products from another country?” less_text=”I’m not based in Australia – can I sell your products from another country?” hidden=”yes”]
Yes, of course! We already have a growing family of Delicate Elegance stockists in the United States, the United Kingdom and Sweden, as well as in Australia. Wherever you are in the world, get in touch: we’d love to expand to new towns, cities, countries and continents! Please go to our Become a trade customer page where you’ll find all the information you need to start stocking our products.
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[showhide type=”post3″ more_text=”Can I buy an individual item for my child?” less_text=”Can I buy an individual item for my child?” hidden=”yes”]
Delicate Elegance is a wholesale supplier of christening wear, so we don’t sell items on an individual basis. However, if you are interested in purchasing one of our designs, we have a list of all of our stockists here so you can find the perfect outfit for your baby in a retailer near you.
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[showhide type=”post4″ more_text=”Why aren’t there any prices listed on your website?” less_text=”Why aren’t there any prices listed on your website?” hidden=”yes”]
If you’re interested in stocking Delicate Elegance designs in your store, please go to our Become a trade customer page and contact us. Once we’ve assessed your application to become a Delicate Elegance reseller, we’ll send you all of our pricing information through by email. This includes the price per piece, recommended retail prices and any special offers or discounts we have on.
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[showhide type=”post5″ more_text=”Do you have a minimum and maximum order?” less_text=”Do you have a minimum and maximum order?” hidden=”yes”]
We have a minimum first order between AUD $6,000- $10,000 based on your location, which equates to approximately 40 garments. This minimum is in place to ensure that your order will be viable and cost-effective for your store. However, we consider each application to become a Delicate Elegance reseller individually, taking into consideration your location, your business and your intentions for our brand, so this minimum can be flexible under certain circumstances. We want to ensure that you will able to represent the Delicate Elegance and My Boy brands successfully so that we can form a long-term, mutually beneficial partnership. We consider the selection of new stockists to be of the utmost importance as we need to protect and support our existing network of resellers.
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[showhide type=”post6″ more_text=”Which sizes do your designs come in?” less_text=”Which sizes do your designs come in?” hidden=”yes”]
Each garment in our range is available in sizes 00, 0 and 1. Please click here to see our complete size guide for more information on our sizing, including age ranges and helpful measurements. Our christening wear collections have been successfully selling in specialist stores since 1990, and our sizing has been proven through decades of satisfied customers.
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[showhide type=”post7″ more_text=”How can I pay for my order?” less_text=”How can I pay for my order?” hidden=”yes”]
We accept wire transfers or funds transfers into our business account in Australian dollars through your financial institution.
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[showhide type=”post8″ more_text=”How will my order be delivered?” less_text=”How will my order be delivered?” hidden=”yes”]
Your order will be shipped to you via EMS. As soon as your order has been dispatched, we will provide you with an AWB (Airway Bill Number) from EMS which will allow you to track your order during transit.
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[showhide type=”post9″ more_text=”How long will it take for my order to be shipped?” less_text=”How long will it take for my order to be shipped?” hidden=”yes”]
Please allow two working days from the time your order is received for us to process and package your order ready for dispatch.
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[showhide type=”post10″ more_text=”Do you offer a rush service?” less_text=”Do you offer a rush service?” hidden=”yes”]
It is possible for us to offer a rush service, but there will be an extra fee for this service. However, while we can ship your order 1-2 days earlier, we cannot guarantee that the courier company will be able to deliver your order within a certain time.
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[showhide type=”post11″ more_text=”Do you make special orders?” less_text=”Do you make special orders?” hidden=”yes”]
At Delicate Elegance, we focus on designing and manufacturing garments & accessories which have proven their success in the christening and baptism marketplace since 1990. We work closely with our long-term clients who have a proven track record of supporting the Delicate Elegance brand when designing our new styles, but we don’t produce special orders for individual clients.
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[showhide type=”post12″ more_text=”How will I know when my order has been shipped?” less_text=”How will I know when my order has been shipped?” hidden=”yes”]
We will email you to let you know that your order has been collected by EMS and is on its way to you, and we will also supply you with an EMS tracking number so you can follow your order’s progress.
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[showhide type=”post13″ more_text=”How will my order be packaged?” less_text=”How will my order be packaged?” hidden=”yes”]
Each item will receive a final quality check before it is carefully folded and packaged in groups of 4-5 garments in a clear poly bag and sealed. We supply a clear, 40-micron thick bag – which is more effective than a dry cleaners bag at protecting the garments – with each garment which you can place over each individual garment for its protection. Each item comes with a white plastic hanger which is supplied free of charge. Your complete order will then be packed in a box or a double 100-micron thick, opaque plastic bag, according to which is more appropriate and efficient for your order.
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[showhide type=”post14″ more_text=”How do you handle damages?” less_text=”How do you handle damages?” hidden=”yes”]
We ensure that each garment is produced to the highest quality, but should you notice any problems with your order relating to the production quality of the garments, please notify us within seven days and Delicate Elegance will replace the affected garments free of charge. You will be asked to send photos of the issue to us so we can verify the problem, and in some cases, we may ask that you return the faulty items to us. As soon as we have verified the problem, we will ship the replacement garments to you.
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[showhide type=”post15″ more_text=”Do you have a returns policy?” less_text=”Do you have a returns policy?” hidden=”yes”]
Yes, we do. Any item which does not meet our high quality standards due to a fault in its production will be replaced free of charge by Delicate Elegance. In order to respond to your problem as quickly as possible, we will verify the issue via email using photographs. We may also ask you to return the item in order for us to verify the problem if necessary. Once the issue has been verified, we will ship your replacement garments out to you immediately.
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